The Customer Experience Institute has been developed by Diversity in Education; a Michigan based non-profit company, with a mission of providing a global standard for quality customer experience (CX) education and certification. Certification allows individuals and organizations to focus their collective inter-departmental communications so that all potential and existing customer interactions are more positive, relative, meaningful, and memorable.

All levels of management are welcome: CEO, Vice President, Director or Senior Manager, Sales, Marketing, Product Management, Operations, Information Technology, Service or other CX touch-points as well as existing Chief Customer Officer or SVP of Customer Experience

BUSINESS: Three types of certification are offered:

·        6 MONTH ONLINE ·        15-DAY FASTRACK ONLINE ·        2-DAY ON-SITE

EDUCATORS: No matter how rigorous higher education programs become, understanding the student customer experience can have many positive effects. Staff and faculty need to understand how to create meaningful student interactions leading to loyalty that can foster networking opportunities for student success throughout the school’s prospective, current, and alumni network. With an average of less than 50% of all college students graduating due to several factors including the classroom experience, more competing schools and learning modalities, addressing this challenge should be the number one priority for all institutions.

Visit the Programs page and/or download the 2013 Course Guide and Learner Handbook for complete certification options.

We look forward to serving you!